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SSP Canada operates several restaurants throughout Toronto Pearson International Airport. We are looking for a friendly and energetic Host/Hostess to join our team! As the first point of contact for our guests, you will set the tone for an exceptional dining experience by providing a warm welcoming face that sets the tone for an exceptional dining experience! If you thrive in a fast-paced environment, love meeting new people, and enjoy creating memorable moments for guests, we’d love to have you on board!

Here are some things you can expect as a Host/Hostess:

Greet all guests in a courteous and professional manner and escort them to their table
Manage the seating chart and coordinate table assignments for smooth service flow.
Assist guests with children and special needs, as required
Present menus, answer questions and offer suggestions regarding food and service
Inform servers and management of special needs and/or potential problems with guests
Clear and reset counters or tables at conclusion of each course
Ensure complete guest satisfaction
Thank guests as they leave and ensure they had a great experience
Other duties as assigned

Skills & Other Requirements

6 months' experience working in customer service, retail, hospitality or food service environment
High school diploma preferred
Verbal and written communication in French and English
Experience in dealing with problems involving customer service
Ability to multitask and stay organized in a busy environment.
Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, etc.
Ability to remember, recite, and promote the variety of menu items.
Availability to work flexible shifts, including evenings, weekends, and holidays.
Ability to stand for long periods of time.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable law.

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:

https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

Fields of study

Required languages

English
French