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At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed.
Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Front of House Manager to join our team.
Location: Birmingham, B4 6HQ
Shift Pattern: Monday-Friday, 40 hours per week
Salary: £45,000 per annum
Key Responsibilities:
- Lead the day-to-day delivery of hospitality, catering and front-of-house services, ensuring exceptional standards and customer experience.
- Build strong relationships with clients, colleagues and stakeholders, acting as the main point of contact for hospitality operations.
- Oversee the smooth delivery of meetings, events, private dining and hospitality functions.
- Maintain high presentation, cleanliness and service standards across all hospitality areas.
- Monitor customer feedback, resolve issues promptly and drive continuous service improvements.
- Recruit, train, motivate and develop a high-performing front-of-house team.
- Deliver team briefings, manage performance and support colleague wellbeing and engagement.
- Manage staffing, payroll, training records and HR processes in line with company procedures.
- Drive financial performance by monitoring sales, labour, stock control, costs and gross profit.
- Identify opportunities to increase revenue, improve efficiencies and enhance the client experience.
- Ensure accurate completion of reports, financial administration, purchasing and compliance requirements.
- Support special events, business initiatives and operational needs across the wider business when required.
Essential
- Previous management experience within hospitality, catering or premium service environments.
- Strong leadership skills with the ability to develop and motivate teams.
- Proven experience delivering high-quality hospitality, events or corporate functions.
- Excellent communication and relationship-building skills with clients and stakeholders.
- Strong commercial awareness, including budgeting, labour and cost control.
- Highly organised, with the ability to prioritise and perform under pressure.
- Good understanding of food safety, health & safety and compliance standards.
- Proficient in Microsoft Office and operational administration, including reporting and payroll.
- Proactive, professional and committed to continuous improvement.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Job Reference: com/1307/42480001/52820142/SU #Vacherin
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!