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Join a friendly, customer-focused team passionate about creating great workplace experiences. We work collaboratively, support one another and take pride in delivering exceptional service while building strong relationships with our members. Every day brings something different, with plenty of opportunities to learn, grow and make an impact.

As a Community Coordinator, you'll be at the heart of our workplace, creating a welcoming and engaging environment for our customers and visitors. You'll build strong relationships, support the day-to-day operation of the space, coordinate events and experiences, and ensure every interaction reflects our commitment to exceptional service. This is a hands-on role for someone who is organised, proactive and passionate about delivering great customer experiences.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; 8 AM – 5 PM)

Salary: £39,523 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Deliver exceptional customer service to customers and visitors.
• Build positive relationships and create a strong community culture.
• Coordinate events, activities and customer engagement initiatives.
• Support the smooth day-to-day running of the workspace.
• Manage customer enquiries, bookings and administrative tasks.
• Maintain high standards across customer-facing areas.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Passionate about delivering exceptional customer experiences.
• Friendly, approachable and confident building relationships.
• Highly organised with strong attention to detail.
• Proactive, adaptable and able to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Previous experience in hospitality, customer service or flexible workspaces is desirable

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.