Systems Support Assistant
Support Office
Contract: Permanent
Business Systems Assistant – Keep Our Business Running Smoothly!
Are you organised, detail-focused and passionate about delivering great service?
Shpehrd Neame have an exciting opportunity to support the systems, data and processes that help keep Britain's oldest brewer operating effectively across our pubs, hotels, brewery and support functions.
As a Systems Support Assistant in our Business Systems team, you will provide first-line support for system and data requests, maintain accurate information across business systems and support colleagues with day-to-day queries. You'll play an important role in ensuring requests are handled efficiently, approved updates are processed accurately and our systems continue to support the needs of the business
Where You’ll Be Working
At Shepherd Neame, our Support Office in Faversham, Kent is the hub that keeps our brewing tradition thriving. From finance and HR to marketing and operations, this is where innovation meets heritage.
We’re looking for passionate, proactive individuals who want to make an impact behind the scenes - supporting our pubs, hotels, and brewery teams to deliver exceptional experiences. If you’re ready to combine your skills with a company steeped in history and driven by growth, this is your chance to be part of something special.
What You'll Do
- Monitor support queues and shared inboxes, ensuring requests are logged, reviewed and prioritised promptly.
- Resolve routine systems and data queries, providing excellent customer service to colleagues across the business.
- Complete approved system and master data updates accurately and in line with agreed processes and controls.
- Maintain system records, user guides and supporting documentation to ensure information remains current and accessible.
- Provide first-line guidance to users on business systems, processes and information requirements.
- Ensure requests contain the appropriate information and approvals before progressing updates or changes.
- Escalate complex or higher-risk issues to analysts, system owners or technical teams where required.
- Support testing, data validation and user acceptance activities for system changes and enhancements.
- Maintain accurate records of requests, updates, testing outcomes and actions taken.
- Work collaboratively with teams across the business to support reliable systems, accurate data and efficient processes.
- Identify recurring issues, trends and opportunities to improve services, systems and ways of working.
Hours: Full-time, 37.5 hours per week (Mon–Fri, 08:30–17:00)
Why Join Shepherd Neame?
- Competitive Pay - rewarding your skills and contribution
- Holiday - 25 days plus bank holidays
- Generous Pension - invest in your future
- Life Insurance - 4 x your salary (for members of the Pension Scheme)
- Staff Discounts - enjoy savings in our pubs and hotels
- Wellbeing Support - access to 24/7 GP, counselling and mental health resources
- Fun Company Events - be part of a team that celebrates success
What You’ll Need:
- Experience in an administration, systems, data or customer support role.
- Confidence using Microsoft Office and learning new systems quickly.
- Strong attention to detail and a commitment to maintaining accurate records and data.
- Excellent organisation and prioritisation skills.
- Strong written and verbal communication skills.
- A customer-focused approach and a desire to provide excellent support to colleagues.
- The ability to manage competing priorities and meet agreed deadlines.
- Confidence in recognising when issues need to be escalated.
- Experience using shared inboxes, ticketing systems or business support tools would be advantageous.
- Knowledge of ERP, retail, finance or other business systems would be beneficial, but is not essential.
Why Shepherd Neame?
Our culture is built on Sheps Spirit, Working Together, Pride and Passion and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.
Ready to keep Britain’s brewing tradition alive? Apply today!
Systems Support Assistant
Support Office
Permanent