Senior Analyst (Operational Performance)
Digital / Ecommerce
Senior Analyst (Operational Performance)
As a Senior Analyst you are responsible for leading and developing the Operational Performance Analytics team, responsible for the ownership, development, automation and delivery of all operational performance reporting and insight across Costa Equity stores.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
As the Senior Analyst for Operational Performance, there’s never been a better time to make a difference,
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Senior Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
• Lead and own the operational performance reporting framework, delivering accurate, insight-led reporting across key operational KPIs and establishing a single source of truth to support data-driven decision making.
• Provide timely performance insights across productivity, efficiency, customer experience, compliance and emerging priorities, enabling operational leaders to drive continuous improvement and business performance.
• Develop automated, scalable reporting and analytics using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality, accessibility and speed of insight.
• Simplify and redesign reporting processes to reduce manual effort, improve accuracy and support efficient, insight-led business growth.
• Convert operational data into proactive insight, identifying trends, risks and performance drivers to inform priorities and decision-making.
• Deliver root cause analysis, strategic reviews and actionable recommendations that drive measurable operational improvement.
• Analyse operational performance, identify root causes and improvement opportunities, and measure the impact of solutions against agreed business outcomes.
• Identify and drive continuous improvement opportunities through performance analysis, benchmarking and KPI development, helping evolve operational measurement frameworks and support future business needs.
• Lead, coach and develop a team of Operational Performance Analysts.
Who you are
It’s your unique ingredients we’re interested in:
• Strong knowledge of operational performance management, advanced reporting, data analytics and KPI frameworks within multi-site retail environments.
• Commercially focused with a deep understanding of retail operations, business performance drivers and insight-led decision making.
• Advanced Power BI, Excel, SQL, Python and data visualisation expertise, with strong analytical, leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous improvement.
• Proven experience leading reporting, analytics and business intelligence functions, delivering KPI-driven insight, automation and measurable business performance improvements.
• Skilled in developing teams, leveraging Power BI, SQL, Python and advanced analytics, and influencing senior stakeholders through data-driven recommendations.
• Ideally strong knowledge of Costa operational standards, labour and workforce planning, customer experience measurement, and brand and operational audit frameworks.
• Experience of AI-enabled analytics, data engineering, project management and predictive modelling to drive insight-led decision making and business performance.
• Experience across multi-site retail, hospitality and franchise environments, supporting operational transformation and building analytics capability through organisational change.
Where you’ll work:
Hybrid – 3 days based in our St Albans Head Office
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
As a Senior Analyst you are responsible for leading and developing the Operational Performance Analytics team, responsible for the ownership, development, automation and delivery of all operational performance reporting and insight across Costa Equity stores.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
As the Senior Analyst for Operational Performance, there’s never been a better time to make a difference,
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Senior Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
• Lead and own the operational performance reporting framework, delivering accurate, insight-led reporting across key operational KPIs and establishing a single source of truth to support data-driven decision making.
• Provide timely performance insights across productivity, efficiency, customer experience, compliance and emerging priorities, enabling operational leaders to drive continuous improvement and business performance.
• Develop automated, scalable reporting and analytics using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality, accessibility and speed of insight.
• Simplify and redesign reporting processes to reduce manual effort, improve accuracy and support efficient, insight-led business growth.
• Convert operational data into proactive insight, identifying trends, risks and performance drivers to inform priorities and decision-making.
• Deliver root cause analysis, strategic reviews and actionable recommendations that drive measurable operational improvement.
• Analyse operational performance, identify root causes and improvement opportunities, and measure the impact of solutions against agreed business outcomes.
• Identify and drive continuous improvement opportunities through performance analysis, benchmarking and KPI development, helping evolve operational measurement frameworks and support future business needs.
• Lead, coach and develop a team of Operational Performance Analysts.
Who you are
It’s your unique ingredients we’re interested in:
• Strong knowledge of operational performance management, advanced reporting, data analytics and KPI frameworks within multi-site retail environments.
• Commercially focused with a deep understanding of retail operations, business performance drivers and insight-led decision making.
• Advanced Power BI, Excel, SQL, Python and data visualisation expertise, with strong analytical, leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous improvement.
• Proven experience leading reporting, analytics and business intelligence functions, delivering KPI-driven insight, automation and measurable business performance improvements.
• Skilled in developing teams, leveraging Power BI, SQL, Python and advanced analytics, and influencing senior stakeholders through data-driven recommendations.
• Ideally strong knowledge of Costa operational standards, labour and workforce planning, customer experience measurement, and brand and operational audit frameworks.
• Experience of AI-enabled analytics, data engineering, project management and predictive modelling to drive insight-led decision making and business performance.
• Experience across multi-site retail, hospitality and franchise environments, supporting operational transformation and building analytics capability through organisational change.
Where you’ll work:
Hybrid – 3 days based in our St Albans Head Office
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com