Salesforce Administrator

About the Role
At Barchester Healthcare, we are investing in technology and systems that support the delivery of outstanding care and operational excellence across our organisation. We are looking for a Salesforce Administrator to play a key role in both the implementation and ongoing enhancement of our Salesforce platform.

Working as part of the IT team, you'll support the day-to-day administration, configuration and optimisation of Salesforce, ensuring users receive an excellent experience and the platform continues to meet evolving business needs. You'll support user management, configuration changes, reporting, system maintenance and training while helping to improve data quality and deliver valuable business insights.

This is an exciting opportunity for someone with Salesforce administration experience who enjoys problem solving, supporting users and driving continuous system improvement within a fast-paced environment.

What You'll Be Doing
Salesforce Administration & Configuration
Manage all aspects of Salesforce user administration including user setup and deactivation
Configure access rights, permissions, profiles, sharing rules and public groups
Deliver Salesforce configuration changes including:
Flows
Assignment rules
Approval processes
Fields and page layouts
Record types and dynamic layouts
Apps and actions
Custom settings
Mobile administration
Dashboards and reports
Support ongoing platform enhancements and optimisation following implementation

User Support & Customer Experience
Provide day-to-day support to Salesforce users across the business
Communicate platform updates and system changes effectively to end users
Deliver proactive system maintenance activities including security reviews, release updates, health checks and optimiser reviews
Support and deliver user training to ensure adoption and effective system usage
Build positive working relationships with technical and non-technical stakeholders

Reporting, Data Quality & Insights
Design and develop custom reports and dashboards to support business performance and decision-making
Support data management activities to maintain Salesforce data quality and integrity
Run checks, validations and automations to improve data accuracy and consistency
Help identify opportunities to improve processes and system performance

About You
Minimum 2 years experience administering Salesforce platform
Minimum of one year working within a technical support environment
Salesforce Administration Certification
Strong understanding of data management and data import/export processes
Familiarity with Salesforce and Marketing Cloud
Excellent problem-solving and analytical skills
Strong interpersonal and customer service skills
Ability to communicate effectively with both technical and non-technical stakeholders
Able to work under pressure, manage multiple priorities and work at pace
Good standard of education including Maths and English

At Barchester, technology plays a vital role in supporting our people and delivering exceptional care across our services. You'll join a collaborative and supportive team where you'll have the opportunity to contribute to a major Salesforce implementation project while continuing to shape and improve the platform for the future.

This is a fantastic opportunity to develop your Salesforce career within a large and growing organisation that values innovation, continuous improvement and employee development.