Meetings and Events Agent

DoubleTree by Hilton Manchester - Piccadilly

£12.71 per hour. Occasional Worker Contract.

Are you passionate about delivering exceptional guest experiences?

Valor Hospitality is looking for a Meetings and Events Agent to join our team, where you'll play a crucial role in managing event bookings, maximising revenue, and providing outstanding customer service.

About us

Valor Hospitality is an award-winning international hospitality company operating in the US, UK, Europe, and Africa. We are more than just a hotel business; we are a community of passionate professionals dedicated to delivering memorable guest experiences and redefining hospitality with creativity and innovation.

The Role

As a Meetings and Events Agent, you’ll be the first point of contact for our guests, ensuring every enquiry is handled with professionalism and enthusiasm. Your role will involve managing event bookings, maximising revenue, and providing an exceptional customer experience from the initial enquiry to event execution.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What'll make you a great fit for us?

You’re dedicated to delivering exceptional service and understand how your role contributes to memorable guest experiences. You take pride in your work, ensuring every detail is executed to the highest standard.

You' re methodical, proactive, and results-driven, always striving for excellence in everything you do. Whether handling event enquiries, managing bookings, or assisting clients, you bring enthusiasm, professionalism, and a customer-first mindset.

What you'll be doing as Meetings and Events Agent

• Top quality customer service

• Working as part of a dynamic and supportive team.

• Take enquiries and bookings via telephone and online bookings

• Proactive in seeking and converting enquiries into sales

• Processing, amending and updating bookings as required

• Show rounds for new and prospective customers

• Develop lasting relationships with clients and generate repeat business

• Maximising revenue through upselling

• Administration and Technology savvy

• Available to work when the team and customer needs you most

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at belonging@valoreurope.com.

Please note that employment is subject to proof of eligibility to work in the UK.