Commercial & Events Coordinator

Commercial & Events Coordinator
Up to £45k
Based in Heston, West London - Crosstown, part of the Karali Group

Free Doughnuts?

Crosstown is an award-winning scratch bakery where creativity, quality, and innovation come together to create London's favourite sourdough doughnuts. From classic favourites to bold seasonal creations, we're always raising the bar and looking for talented people to join the journey.

We’re looking for a highly organised, commercially minded Commercial & Events Coordinator to join Crosstown and play a key role in growing our business and delivering brilliant experiences for our customers.

This is a genuinely varied role. One day you could be coordinating a wholesale order, the next planning a major event, supporting a new doughnut launch, or organising packaging. You’ll be at the heart of making things happen, bringing together customers, suppliers and internal teams, keeping multiple projects moving and making sure the detail is right.

If you’re organised, commercially curious, love building relationships and have a serious passion for doughnuts, this could be the role for you.

What you’ll be doing
Sales & Customers

• Manage wholesale sales, new customer enquiries and bespoke orders from initial enquiry through to fulfilment.
• Oversee online orders, ensuring everything is accurately set up and maintained across our systems.
• Build great relationships with new and existing customers, providing responsive and professional support.
• Spot opportunities to generate new business and help grow Crosstown sales.
• Become a trusted point of contact for customers, making sure every interaction feels as good as the product.

Events

• Coordinate Crosstown events from the initial enquiry and planning through to delivery and follow-up.
• Help bring in new event business and develop relationships with event customers.
• Coordinate products, equipment, staffing and supporting materials for each event.
• Make sure every detail is planned and ready so events run smoothly and look the part.
• Get involved on the ground and attend events when required, representing Crosstown with energy and professionalism.

Marketing

• Coordinate marketing campaigns with the Group Marketing team.
• Make sure our stores have the right campaign materials and collateral, in the right place, at the right time.
• Support the planning and delivery of exciting new product launches.
• Coordinate stakeholders, timelines and requirements to turn ideas into successful launches.
• Coordinate deliveries to stores and fulfilment for events and wholesale orders with our logistics team.
• Clearly communicate requirements and keep a close eye on delivery plans.
• Troubleshoot issues quickly and find practical solutions when things don't quite go to plan.

You’ll have

• Strong organisational skills and close attention to detail
• Excellent communication and people skills, with a confident and professional approach.
• Ability to manage multiple priorities, work at pace and meet deadlines.
• A proactive, solutions-focused approach with strong problem-solving skills.
• Commercial awareness and confidence in developing customer relationships and new business opportunities.
• Experience coordinating orders, events, marketing activity or logistics would be advantageous.