Chief Growth & Marketing Officer

Support Office - Waterloo

Contract: Full time
Salary:

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TBC

At Krispy Kreme, it’s not just a job it’s being part of a team that spreads joy every day! As one of our Krispy Kremers, you’ll enjoy:

• Free doughnut & hot drinks every shift (because you deserve a treat!)
• Generous team discounts across all our products
• Training & development to help you grow your career with us
• Recognition & celebrations for great work and special moments
• Competitive pay and opportunities for progression
• Pension scheme and life assurance (eligibility applies)
• A fun, friendly environment where everyone’s welcome and teamwork makes the magic happen.
• Exclusive savings through our Treat Box discount platform.
• Support Office roles eligible for Private Healthcare
• Free access to our Wellbeing & Belonging service.

Shape the future growth of one of the world's most loved brands.

At Krispy Kreme, we're famous for creating joyful moments. But we're not standing still.
We're looking for an exceptional Chief Growth & Marketing Officer to join our Executive Leadership Team and lead the next phase of our growth journey across the UK & Ireland.

This is far more than a traditional marketing role.

As CGMO, you'll be responsible for creating and delivering a growth agenda that drives sustainable revenue, customer engagement and long-term brand value across our retail estate, e-commerce channels, grocery partnerships and strategic accounts.

You'll bring together Brand & Innovation, Commercial Marketing, and Customer & Loyalty to create a high-performing, commercially accountable growth engine that accelerates business performance and unlocks future opportunities.

So, what the opportunity….

This is a unique chance to shape the future of Krispy Kreme UK & Ireland.

You'll lead how we attract, engage, retain and grow our customer base, ensuring every investment, campaign, innovation and customer experience delivers measurable commercial impact.

Working closely with the President & Managing Director, Executive Leadership Team and Krispy Kreme's global teams, you'll play a pivotal role in defining and delivering our long-term growth strategy.

What You'll Be Responsible For

Driving Growth

• Developing and executing a multi-year growth strategy
• Leading customer acquisition, retention and loyalty performance
• Identifying new growth opportunities, customer segments and revenue streams
• Partnering across Retail, Sales, Supply Chain and Finance to drive business performance

Building a World-Class Brand
• Leading the evolution of the Krispy Kreme brand across every customer touchpoint
• Delivering impactful campaigns, activations and product launches
• Creating meaningful cultural relevance while driving commercial results

Leading Innovation
• Building an exciting pipeline of products, propositions and customer experiences
• Identifying emerging consumer trends and future growth opportunities
• Ensuring innovation delivers both customer excitement and commercial return

Accelerating Commercial Performance
• Driving growth across retail, grocery, e-commerce, delivery and gifting channels
• Leading pricing, promotions, range optimisation and commercial marketing strategy
• Ensuring decisions are informed by customer, category and market insight

Transforming Customer & Loyalty
• Owning the customer lifecycle from acquisition through advocacy
• Leading the continued development of loyalty, CRM and digital engagement
• Driving customer lifetime value through data-led decision making

Inspiring High Performance
• Leading and developing high-performing teams across Brand & Innovation, Commercial Marketing, and Customer & Loyalty
• Building a culture of accountability, creativity, collaboration and continuous improvement
• Developing future talent and organisational capability

About You
We're looking for a commercially minded executive leader who combines strategic vision with a proven track record of delivering growth.

You'll bring:
• Significant senior leadership experience in growth, marketing, commercial or customer leadership roles
• A strong track record of driving profitable revenue growth
• Experience leading large, multi-disciplinary teams
• Expertise in brand, customer, digital and commercial strategy
• Strong commercial acumen with the ability to link investment decisions to business outcomes
• Exceptional stakeholder management and influencing skills
• Experience operating at Executive or Board level
• A passion for innovation, customer experience and building high-performing teams
• Most importantly, you'll have the ambition, energy and leadership capability to help shape the future of Krispy Kreme UK & Ireland.

Why Krispy Kreme?
At Krispy Kreme, we're powered by our people, our customers and our iconic brand.

This is an opportunity to join a business with ambitious growth plans, a passionate team and the freedom to make a meaningful impact.

If you're ready to lead growth, inspire innovation and help write the next chapter of the Krispy Kreme story, we'd love to hear from you.

Apply now and help shape the future of Krispy Kreme UK & Ireland.

About Krispy Kreme:

Our People: We embrace diversity within our teams, so whether you're a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you'll find a friend here!

Our Doughnuts: We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture: Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture

Love our planet: Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we're constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.

Doughnut Wait apply today!

Opening Hours

Mon 09:00 - 17:30 Tue 09:00 - 17:30 Wed 09:00 - 17:30 Thu 09:00 - 17:30 Fri 09:00 - 17:30 Sat - Sun -