Brewery Shop & Visitor Experience Assistant

Overview
Love beer, great service and a proper bit of brewery buzz? We're looking for a Brewery Shop & Visitor Experience Assistant to join the team at Butcombe Brewery in Wrington, near Bristol. You’ll be the friendly face welcoming visitors into our shop, sharing the Butcombe story and helping us grow the business at the brewery.

You'll report to our Brewery Experience & Shop Manager and get stuck into sampling events. You'll also support our Head of National Accounts with national accounts admin, so no two days look quite the same.

What You'll Be Doing

• Welcoming every visitor to the brewery shop and giving them a brilliant experience
• Talking confidently about Butcombe, our story and our beers, and helping customers find something they'll love
• Running the shop day to day, from the till to keeping shelves stocked, tidy and looking their best
• Supporting sampling events and tastings, showcasing our beers and encouraging visitors to find out more
• Spotting opportunities to grow sales in the brewery, including beer, gifts and merchandise
• Providing national accounts admin support to the Head of National Accounts
• Supporting the Brewery Experience & Shop Manager with the day-to-day running of the shop

What We're Looking For

• Flexible, able to support occasional events and busy periods
• Friendly, approachable and passionate about delivering great customer service
• Experienced in hospitality, retail or customer service (brewery, pub, bar or drinks retail experience is a bonus, but not essential)
• Interested in beer and food and drink, and keen to learn about our products
• Confident talking to customers and colleagues, and comfortable recommending products without being pushy
• Organised and detail-focused, able to manage admin tasks accurately alongside a busy shop
• Reliable and able to work independently, taking ownership of your workload
• Comfortable using a till and handling cash and card payments

What's In It For You?

• 35 hours per week, Monday to Friday, 10am – 5pm
• 25 days holiday, plus 8 Bank Holidays per year, with options to buy additional days
• A day off for your birthday after one year's service
• 30% discount on food, drink and rooms at any Butcombe Pub
• 20% off retail purchases in our online shops for beer and merch
• Savings and discounts from thousands of online retailers with the Benefits Bar
• Cycle to Work scheme
• 24/7 mental, financial and physical health support
• Opportunities for growth, development and promotion

Why join us?

At Butcombe Group, we believe hospitality works best when people can just be themselves. We’ve built a culture where individuality is valued, people feel supported, and great work gets recognised. Everything we do is guided by our values, From the Heart, Set the Bar High, Raise the Spirits, and Talk of the Town, creating places and experiences our teams are genuinely proud to be part of.